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RETURNS & REFUND
Thank you for shopping at MISSACC.
If you are not completely satisfied with your order, we are here to help. We offer a full refund for your purchase, including shipping fees for any damaged, defective, or incorrectly shipped items. If you are not happy with your purchase, please don't hesitate to reach out to us as soon as possible so we can assist you with your return and refund.
Conditions for Return
1. Eligibility for Return

Returns are accepted only where permitted under this Return Policy and applicable Canadian laws.

Items made to your specifications, made-to-measure, customized at your request, or clearly personalized are not eligible for return due to a change of mind, unless required by applicable law.

This does not affect your statutory rights if an item is faulty, damaged, not as described, incorrectly supplied, or otherwise fails to conform to the contract.

2. Return Period

To return an item under your statutory rights, please notify us within the applicable return period. If a 14-day return period applies, you must contact us within 14 days of receiving your item and ship it back within 14 days of reaching out.

Please follow our return instructions when sending your item back.

3. Condition of Returned Items

For non-faulty returns, items must be returned unworn, unwashed, unaltered and, where reasonably possible, with their original tags and packaging.

Where permitted by law, we reserve the right to reduce your refund to reflect any loss in value caused by unnecessary handling, use, damage, or alteration.

4. Sizing and Measurements

Customers are responsible for selecting the correct size and providing accurate measurements.

For made-to-measure or customized items, we create the item based on the specs submitted with your order. We are not responsible for fit issues resulting from incorrect measurements provided by the customer.

Fit preferences or minor adjustments do not necessarily constitute a defect. Minor alterations may sometimes be needed to achieve the desired fit.

This does not affect any mandatory rights available under applicable law.

5. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact our customer service team within 48 hours of delivery, providing your order number and relevant photos or videos of the issue. This helps us assess the issue promptly and arrange an appropriate remedy, which may include a repair, replacement, or full refund.

6. Return Instructions and Costs

All returns must be sent to the address provided by our Customer Service team. Please don't return items to the address on our website, shipping label, or original package unless instructed otherwise.

For non-faulty returns, you are responsible for return shipping costs where permitted by law.

When arranging your own return, we recommend using a tracked shipping service and keeping your receipt and tracking info until the return is complete.

7. Refunds and Shipping Charges

Returned items may be inspected upon receipt.

Where a refund is due, it will be processed in accordance with this Return Policy without undue delay, and within the timeframe required by law.

Any refund of the original shipping charge will be limited to the cost of our least expensive standard shipping method. If you chose Expedited or Express Shipping, the extra cost above standard shipping won't be refunded, unless required by law.

8. Statutory Rights

Nothing in this Return Policy excludes or limits any mandatory consumer rights that cannot legally be excluded or limited.

For All Standard/Custom Size Orders
MISSACC will process a full refund, plus shipping fees, for all damaged, defective, or incorrectly shipped goods. If you are unsatisfied with your order, please take photos of the original order so that we can process your refund.
If you change your mind regarding your order, please submit a return request within 14 days of receiving the order. Please note that these are calendar days, including weekends. Therefore, it is in your best interest to contact our customer service department as soon as possible to process your return.
All undamaged returns must be shipped back in their original condition. We do not accept the return of worn, washed, altered, or damaged items. Also, ensure that all returned items are shipped back with their original tags attached. We may decline a return for goods that do not meet these conditions or comply with our return policy.
Once you have submitted your return request and we have acknowledged receipt, it will take up to 7 business days to process your return, exchange, or refund. Please note that the time it takes to receive your credit depends on the policies of your card issuer or bank. Typically, it takes between 7 to 14 working days for most card issuers to process a refund.
All custom-fit orders are tailor-made to your specific requirements. This essentially means that once the order is complete, it is made for you and you only. We cannot resell a custom-fit order to another customer. Therefore, we will not process returns or refunds for custom-fit orders unless there is a quality issue. Before placing your order, please ensure that you review and confirm all details regarding colour, style, and measurements within 24 hours of finalizing your order.
If there is a quality issue, such as clothing damage, please take photos of the original shipment and contact our customer service team within 48 hours to request a return. We will notify you once your request has been reviewed, and a return or refund can be processed within seven days of us receiving and inspecting your order.
Original shipping fees & return shipping fees are non-refundable. Although you may have enjoyed a discount on shipping, the original shipping fee is non-refundable. Postage costs will be deducted from your total when you process a return.
As our products are made to order, please review our size chart carefully before placing your order.
Non-Faulty Returns. We do not charge a fixed restocking fee. If you handle or use the item beyond what is reasonably necessary to inspect it, we may reduce your refund to reflect any loss in value resulting from such handling, use, damage, or alteration.
Condition of Returned Items: Items must be returned unworn, unwashed, unaltered and, where reasonably possible, with their original tags and packaging. We reserve the right to reduce the refund to reflect any loss in value resulting from handling, use, damage, or alteration beyond what is reasonably necessary to inspect the item.
How to cancel my order?
We understand that ordering a dress for a special occasion is an important decision. As our dresses are made to order, certain dresses made to your specifications, made-to-measure, customised at your request, or clearly personalised, whether a cancellation can be accepted will depend on the stage of production and the terms applicable to your order.
Cancellation Policy
- Orders cancelled within 24 hours of payment confirmation: Full refund of the price paid for the items + shipping fee
- Orders cancelled within 24–72 hours after order confirmation: 80% refund of the price paid for the items + shipping fee
- Orders cancelled within 72-120 hours after order confirmation: 50% refund of the price paid for the items + shipping fee
- Orders cancelled beyond 120 hours after payment confirmation: Refund of shipping fee only
- Once your order has been shipped, it can no longer be cancelled.
Note: Once your order has been shipped, please refer to our Return Policy for information on returns and refunds.
For All Style/Size Selection Orders
Please understand that our dresses are made to order, which means each dress is prepared specifically for your order. To help reduce unnecessary production and environmental waste, we do not recommend placing multiple orders solely for the purpose of choosing one item to keep. Our cancellation, return and refund rights are subject to this policy.
Adjustments And Reimbursements
If you wish to keep your order and make your adjustments, we can offer you a compensation. We understand that sometimes, some minor adjustments might need to be made to your order to get the perfect fit. Hence, we offer limited alterations reimbursement for all dresses. This includes both standard sizes and custom-made dresses. All you need to do is forward us a copy of the tailor's receipt and your order number. Here are our reimbursement limits for custom fit order dresses in USD:
For all dresses valued $99 or less - Reimbursement limit $20
For all dresses valued $100 - $159 - Reimbursement limit $30
For all dresses valued $160 - $199 - Reimbursement limit $40
For all dresses valued above $200 - Reimbursement limit $60
Return Process
1. Please contact customer service on our website and state the items you wish to return and the reason. We will not accept items returned directly by you without first consulting us. You can contact us at
2. After receiving return instructions from us, please pack the items you wish to return using the original packaging.
3. Drop off your package at your local post office.
4. Most returns are processed within 10 business days of receiving your package. We will issue the refund to the original payment method used for the order. You will receive a confirmation email once your refund is processed. If you believe that the item differs materially from the measurements or specifications provided in your order, please contact our Customer Service team so that we can review the issue and determine an appropriate solution.
5. Return address: Missacc, Jewelry Town, Guangzhou, Guangdong, China 511400
Refund Policy Overview
When you return an order, refunds exclude shipping fees, rush fees, and taxes.
Return shipping fees apply to each item sent back.
Refund Timeline:
Returns: Processed in 4-6 business days after arrival at our warehouse; refunds appear in 3-10 business days depending on your bank.
Sizing And Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction from the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer a limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Color Mismatch
Concerning colour mismatch, please note that there might be a slight colour deviation due to your computer screen or mobile device settings. However, if you believe the colour materially differs from the colour shown or specified in your order, please contact Customer Service so that we can review the issue and determine an appropriate remedy.
Hand-Made Issues
Most of our dresses are handmade by our experienced tailors so there might be some issues during the customization.
As our dresses are handmade, minor variations or finishing characteristics may occur during production and do not necessarily constitute a defect.
If you believe the item has a material manufacturing defect or otherwise does not conform to your order, please contact Customer Service so that we can review the issue and provide an appropriate remedy.
We have some tips for you to deal with the issues.
1. Threads. Use scissors to cut it, please be careful.
2. Creases. Iron the clothes. Please iron the opposite side (inner side) of the clothes with beads, embroidery or other embellishments
3. Slight Mark. This is mainly caused by tailors when using a water erasable pen for tailoring. It's easy to clean by gently rubbing with water.
4. Odor. Some certain fabrics will have a slight acetic acid smell after being specially dyed. You can pour a proper amount of clean water into the washing basin, add two spoons of white vinegar and half a bag of milk, soak the dresses for ten minutes and then rinse them with clean water.
Exchange Policy
Do you wish to exchange your dress for a different size or item? Unfortunately, we currently do not offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we do not have any extra dresses for exchanging. If you want a different item, please return the order and start a new order from scratch.