RETURNS & REFUND
Thank you for shopping at MISSACC.
If you are not completely satisfied with your order, we are here to help. We offer a full refund for your purchase, including shipping fees for any damaged, defective, or incorrectly shipped items. If you are not happy with your purchase, please don't hesitate to reach out to us as soon as possible so we can assist you with your return and refund.
Conditions for Return
You may return goods within 14 days of the date you receive them. We advise our customers to inspect the contents of their delivery upon arrival. Once you have confirmed that the items are damaged or incorrectly shipped, please initiate the return/refund process as soon as you can.
Please kindly contact our customer service department to request a return. Please do not return the package directly to the address listed on our website or the parcel, as these are not our official return addresses.
To be eligible for a return/refund, the item must be in its original condition. We will not accept the return of used, worn, washed, altered, or damaged goods. Please ensure that you keep the original tags on the items if you wish to return them.
All our items are made to order. This means we do not hold extra inventory in our store. Once you place your order, it is crafted specifically for you. Therefore, we will not accept returns of goods that match your order specifications. Our return policy only covers damaged or incorrectly shipped items.
When shipping your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are incorrectly shipped, damaged, or lost in transit.
If you receive an item that you believe is defective, damaged, or incorrectly shipped, please take photos of the original packaging. This will help us expedite the processing of your return, partial refund, or full refund.
Once we receive your returned items, we will inspect your order and notify you. Once your return is processed and approved, we will initiate the refund process via your original payment method. Depending on your card issuer's policies, you can expect to receive your credit within a few business days.
For All Standard/Custom Size Orders
MISSACC will process a full refund, plus shipping fees, for all damaged, defective, or incorrectly shipped goods. If you are unsatisfied with your order, please take photos of the original order so that we can process your refund.
If you change your mind regarding your order, please submit a return request within 14 days of receiving the order. Please note that these are calendar days, including weekends. Therefore, it is in your best interest to contact our customer service department as soon as possible to process your return.
All undamaged returns must be shipped back in their original condition. We do not accept the return of worn, washed, altered, or damaged items. Also, ensure that all returned items are shipped back with their original tags attached. We may decline a return for goods that do not meet these conditions or comply with our return policy.
Once you have submitted your return request and we have acknowledged receipt, it will take up to 7 business days to process your return, exchange, or refund. Please note that the time it takes to receive your credit depends on the policies of your card issuer or bank. Typically, it takes between 7 to 14 working days for most card issuers to process a refund.
All custom-fit orders are tailor-made to your specific requirements. This essentially means that once the order is complete, it is made for you and you only. We cannot resell a custom-fit order to another customer. Therefore, we will not process returns or refunds for custom-fit orders unless there is a quality issue. Before placing your order, please ensure that you review and confirm all details regarding colour, style, and measurements within 24 hours of finalizing your order.
If there is a quality issue, such as clothing damage, please take photos of the original shipment and contact our customer service team within 48 hours to request a return. We will notify you once your request has been reviewed, and a return or refund can be processed within seven days of us receiving and inspecting your order.
Original shipping fees & return shipping fees are non-refundable. Although you may have enjoyed a discount on shipping, the original shipping fee is non-refundable. Postage costs will be deducted from your total when you process a return.
When you make a return, we charge a 10% restocking fee.
Please keep in mind that all Missacc products are made-to-order to help reduce environmental waste. To keep prices low for our customers, we charge these fees, which are automatically deducted from your refund amount.
Helpful Tips: To avoid any restocking fees, we suggest that you carefully review our size chart and "What Size Am I" guide before making a purchase.
Please Note: We reserve the right to deny a refund if items are returned in unacceptable condition.
How to cancel my order?
We understand that ordering a dress for your special occasion is a significant commitment, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be aware that after placing your order, there is still a window of time to change your mind. For details, please refer to our cancellation policy below.
Cancellation Policy
- Orders cancelled within 24 hours of payment confirmation: Full refund of the price paid for the items + shipping fee
- Orders cancelled within 24–72 hours after order confirmation: 80% refund of the price paid for the items + shipping fee
- Orders cancelled within 72-120 hours after order confirmation: 50% refund of the price paid for the items + shipping fee
- Orders cancelled beyond 120 hours after payment confirmation: Refund of shipping fee only
- Once your order has been shipped, it can no longer be cancelled.
For All Style/Size Selection Orders
Please understand that all our dresses are made-to-order, which means the dresses you order are special to you. We put our heart into every dress; the dresses cannot be restocked or resold if returned. For this reason, we cannot accept "buy-many-keep-one" orders. In order to reduce environmental waste and resource consumption, we do not suggest “buy-many-keep-one” orders. Once your order is confirmed, we assume that you require all the items in your order and will strictly follow our return and refund policy.
Adjustments And Reimbursements
If you wish to keep your order and make your own adjustments, we can offer you compensation. We understand that sometimes, minor adjustments may need to be made to your order to achieve the perfect fit. Hence, we offer a limited alterations reimbursement for all dresses. This includes both standard sizes and custom-made dresses. All you need to do is forward us a copy of the tailor's receipt and your order number. Here are our reimbursement limits for custom-fit ordered dresses in USD:
For all dresses valued at $99 or less - Reimbursement limit $20
For all dresses valued at $100 - $159 - Reimbursement limit $30
For all dresses valued at $160 - $199 - Reimbursement limit $40
For all dresses valued above $200 - Reimbursement limit $60
For All Final Sale Items
We are unable to process any returns or refunds for Final Sale items.
Return Process
1. Please contact customer service on our website and state the items you wish to return and the reason. We will not accept items returned directly by you without first consulting us. You can contact us at support@missacc.com
2. After receiving return instructions from us, please pack the items you wish to return using the original packaging.
3. Drop off your package at your local post office.
4. Most returns are processed within 10 business days of receiving your package. We will issue the refund to the original payment method used for the order. You will receive a confirmation email once your refund is processed. The original shipping fee and return shipping fee are non-refundable, and a restocking fee will be charged.
5. Return address: Missacc, Jewelry Town, Guangzhou, Guangdong, China 511400
Refund Policy Overview
When you return an order, refunds exclude shipping fees, rush fees, and taxes.
Return shipping fees apply to each item sent back.
Refund Timeline:
Returns: Processed in 4-6 business days after arrival at our warehouse; refunds appear in 3-10 business days depending on your bank.
Sizing And Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction from the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer a limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Color Mismatch
Concerning colour mismatch, please note that there might be a slight colour deviation due to your computer screen or mobile device settings. However, if you are convinced that the colour is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Hand-Made Issues
Most of our dresses are handmade by our experienced tailors, so there might be some minor issues during the customization process. We do not treat these as quality issues, and they are not eligible for return and exchange.
We have some tips for you to deal with such issues:
1. Threads: Use scissors to trim them, but please be careful.
2. Creases: Iron the clothing. Please iron the opposite side (inner side) of the garment if it has beads, embroidery, or other embellishments.
3. Slight Marks: This is mainly caused by tailors using a water-erasable pen for tailoring. It is easily cleaned by gently rubbing with water.
4. Odour: Certain fabrics may have a slight acetic acid smell after being specially dyed. You can pour a proper amount of clean water into a basin, add two spoons of white vinegar and half a bag of milk, soak the dress for ten minutes, and then rinse it with clean water.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but are in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from your actual sizing requirements, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item? Unfortunately, we currently do not offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we do not have any extra dresses for exchanging. If you want a different item, please return the order and start a new order from scratch.
Cancellation Policy
All our items are made-to-order, including standard-size items. If you wish to cancel an order for any reason, please refer to our cancellation policy below: Order-Cancellation Policy