Customer FAQs

· How do I place an order?

To place your order:

1. Add the desired item and quantity to your cart or click buy now.

2. Review your order and click "CHECKOUT NOW" or "PayPal CHECKOUT".

3. Fill in your shipping details and confirm your order information.

4. Click "PLACE MY ORDER".

· How can I view the estimated time of arrival and tracking number?

Please check the order details page for your estimated delivery time.

Track your shipment by clicking https://www.missacc.com/trackorder   and entering your email and order number. Keep in mind that tracking updates might take a little time to show up after shipping.

· Why was the dress I received packed inside out?

When we pack a dress, we turn it inside out mainly to protect it. This helps prevent any damage from folding or pressing during transit, which is especially important for dresses with delicate details like embroidery or sequins.

Turning it inside out keeps these decorations safe from getting snagged or worn. Plus, it adds extra protection for fragile areas like necklines and cuffs, ensuring your dress arrives in perfect condition.

· I'm trying to pay, why is my payment declined?

We want to make sure every customer enjoys a safe and easy shopping experience, so we offer popular payment options like PayPal and Credit/Debit Cards. If your payment is declined, don't worry! This is usually just a security measure from your bank, triggered by things like shopping from a new location or frequent recent purchases. You can simply try a different card or give your bank a quick call to lift the restriction.

· How do I use a coupon code?

Just enter your code in the coupon box on the Checkout page and hit apply. You can use both standard promo codes and special codes provided by our sales team here.

· Is it safe to pay on this site?

Keeping your personal info secure is a top priority for us. We are verified by International Bank Validation Systems and PayPal, and we operate under their strict policies. You can shop with total peace of mind.

· What kinds of cards can I use?

We accept most major credit and debit cards, including Visa and Mastercard.

· Do you ship to my country?

We offer worldwide shipping! To see the specific countries and regions we ship to, please check the options available at checkout.

· How much is shipping for my order?

Shipping fees are calculated based on the weight of your order. You'll see the estimated shipping cost right on the checkout page.

· Why do shipping costs vary for different items?

Shipping costs depend on a few things, mostly the weight and size of the item being shipped.

· Can I order the same style in multiple colours and sizes?

We offer dresses and gowns in a variety of sizes and colours, including custom sizing. However, since all our garments are handmade to order, they are crafted specifically for you. We don't accept orders where items are bought just to try on and return.

· Can we have the dress slightly altered?

If you need minor alterations, just let us know in the special requirements field. For example, if a dress is strapless but you'd like straps added, we can definitely arrange that. We can accommodate minor tweaks on all our dresses.

· How do I find my size?

Every product page has a detailed size chart. Just take your measurements and pick the corresponding size. Don't worry if it differs from your usual everyday clothing size—formal wear often has different sizing.

For the best fit, we highly recommend choosing the custom size option, which means we'll tailor the dress to your exact measurements.

· My measurements don't fit a standard size!

No worries! You can choose custom sizing and enter your exact measurements in the order details instead of picking a standard size. The best part? Custom sizing is completely free of charge.

· How do I measure myself?

We use a few key measurements: Bust, Waist, and Hips.

- Bust: Measure around the fullest part of your chest.

- Waist: Measure around your natural waistline.

- Hips: Measure around the fullest part of your hips.

- Hollow to Floor: Measure from the hollow space between your collarbones straight down to the floor.

Make sure you're wearing tight-fitting clothes when measuring. If the dress has a built-in bra, please measure yourself without wearing one.

To account for high heels, we automatically add an extra 5 cm to floor-length dresses and dresses with trains.

· Can I request a dress that isn't on the site?

If you have a specific design in mind or saw a gorgeous dress somewhere else, let us know! Just send us some photos, and we'll check with our skilled tailors to get you a quote.

· Why can't I log into my account?

Please double-check that your email and password are correct. If you still can't sign in, reach out to our Customer Service team with your account info and the issue you're having. They'll work with our tech team to get it sorted out.

· Why can't I find my order?

Make sure you're using the correct email address associated with your payment. If you still can't find your order, please hop on Live Chat or submit a request here : https://www.missacc.com/help/ticket

· How do I reset my password?

1. Click "Sign in" on our website and enter your email address.

2. Click "Forgot password" to request a "One-time code".

3. Check your email for the code, then enter it on the site to reset your password.